Refund and Returns
This policy explains when you can return, exchange or get a refund for a Smartvard automated laundry system, and how to request one.
1.Overview
We want you to be happy with your Smartvard automated laundry system. This policy explains when returns, exchanges and refunds are available. It is in addition to your rights under Singapore consumer law.
2.Change-of-mind returns
Unopened, unused products in their original, undamaged packaging may be returned within 14 days of delivery for a refund or exchange. Products that have been installed, used or customised are generally not eligible for change-of-mind returns.
3.Faulty or defective items
If your product arrives damaged or develops a manufacturing defect within the warranty period, we will repair or replace it, or provide a refund where required by law. Please contact us promptly with details and photos.
4.Non-returnable items
For hygiene, safety and customisation reasons, installed units, made-to-measure items and clearance or final-sale products may not be returnable except where faulty.
5.How to request a return
To start a return, contact us within the eligible period at info@178smartcare.sg or WhatsApp +65 8818 3211 with your order number and proof of purchase. We will guide you through the next steps.
6.Refund method and timeline
Approved refunds are issued to your original payment method. Card refunds via Stripe are typically processed within a few business days, while buy-now-pay-later refunds (Grab PayLater, Atome) follow the provider’s timelines.
7.Return and uninstallation costs
For change-of-mind returns, return delivery and any uninstallation costs may be borne by the customer. For faulty items, we will arrange collection or service at no cost where applicable.
8.Exchanges
If you would like a different model, contact us and we will advise on availability and any price difference.
9.Order cancellations
You may cancel an order before delivery or installation for a full refund on retail price not for promotion price. Once installation has begun or been completed, cancellation may be subject to charges for work done.
10.Contact
For returns and refunds, email info@178smartcare.sg or call/WhatsApp +65 8818 3211, or visit our showroom at 8 Kaki Bukit Avenue 4, #07-32, Singapore 415875.
Questions about this policy?
Contact 178 Smartcare and we will be glad to help.