Delivery and Installation
This policy explains how delivery, free on-site measurement and professional installation work for your Smartvard automated laundry system.
1.Service coverage
We deliver and install Smartvard automated laundry systems island-wide across Singapore, including HDB flats, BTO units, condominiums and landed homes.
2.Free on-site measurement
Before installation we offer a free on-site measurement to confirm your ceiling height, structure and the most suitable model. You can book a measurement by WhatsApp, phone or our contact form.
3.Lead time
Most orders are ready to install within 7 days, subject to stock, site readiness and scheduling. We will confirm your installation date after your order and measurement.
4.Scheduling and access
Our team will arrange a convenient date and time slot. Please ensure someone aged 18 or above is present to provide access and approve the installation location.
5.What installation includes
Installation covers secure mounting of the unit, wiring connection to a suitable power point, functional testing and a usage demonstration. Please ensure a dedicated power point is available near the installation area; additional electrical work, if required, may be quoted separately.
6.Site requirements
The ceiling and mounting area must be structurally sound. For HDB, BTO and condo units, please observe any building or management requirements. Our team will advise if the proposed location is unsuitable during measurement.
7.Delivery charges and self-collection
Delivery and standard installation are included as stated at checkout or in your quotation. Self-collection from our Kaki Bukit showroom may be arranged on request.
8.Rescheduling and failed delivery
If you need to reschedule, please notify us in advance. Re-delivery or re-visit due to no access at the agreed time may incur an additional charge.
9.Inspection on completion
Please inspect the installed system with our team before they leave and report any concerns immediately so we can address them on the spot.
10.Contact
For delivery and installation enquiries, email info@178smartcare.sg or call/WhatsApp +65 8818 3211.
Questions about this policy?
Contact 178 Smartcare and we will be glad to help.